Helpdesk (EN)
Helpdesk (EN)
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Technical requirements

to use the mobile apps as well as the use of the apps, the following requirements must be met:

1. Access to the Internet via browser for the Equipment portal / Webshop

In order to access the web portals such as the backend, the Equipment portal and the Webshop, an existing Internet connection using a current browser is required.

Browser recommendations for using the service portal / webshop

In order to be able to use the digital solutions optimally, we recommend that you use the latest versions of the browsers listed below. The adaptation of the service portal and the webshop to future browser versions is a fixed part of our in-house development.

  • Google Chrome

  • Mozilla Firefox

  • MacOS: Safari

  • Microsoft Edge

2. Smartphone and current operating system for using the apps

To use the Inspection+ App and Inventory App, a smartphone with internet access, the latest version of the App Store or Playstore and the latest version of the operating system from the manufacturer is required. Nevertheless, the smooth functioning including all functions of the apps cannot be guaranteed on all devices. For this reason, we recommend the following devices and operating systems for which we can provide the warranty:

In general, we recommend the following devices for smooth use of the Inspection and Inspection+ app:

  • iPhone SE (2nd Gen, 2020) or later 

  • iPad (8th Gen, 2020) (or iPad Air 3 (2019)) or newer. 

Older devices may not support all features, as the app relies on interaction with the device operating system. Therefore, we recommend using a current operating system version that is still officially supported by the device manufacturer.

The currently supported operating system versions can always be found directly in the App Store under the "Compatibility" section of the respective app, as these requirements may change with future app releases. (App Store - Inspection+; App Store - Inventory)